IT Infrastructure Engineer – RMA & Hardware Diagnostics

Nebius B.V.; Minnesota; On-site; USD 110,000 - 160,000; Full time

Job summary

Nebius B.V. in Minnesota is seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within Nebius production data centers.

This hands-on role directly impacts hardware reliability and fleet availability. You will work on-site with L1/L2 technicians, perform structured root cause analyses, and coordinate with OEM vendors to drive quality improvements across the fleet.

Qualifications

• 5+ years hands-on experience with enterprise server hardware in production data centers.
• Strong knowledge of x86 server architecture: CPUs, memory, PCIe devices, storage controllers, GPUs, power subsystems.
• Experience with firmware and BIOS/BMC diagnostics and upgrades.
• Linux command-line troubleshooting and log analysis.
• Experience managing hardware RMA processes with OEM vendors.
• Strong ownership mindset and ability to work independently.
• Proficiency in English.

Responsibilities

• Own advanced hardware troubleshooting and RMA lifecycle management.
• Serve as escalation point for complex server and firmware issues that impact reliability and fleet availability.
• Perform structured root-cause analysis and validate failed components.
• Collaborate with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures.
• Improve hardware reliability, SLA performance, and operational scalability.

Skills

Server hardware

Root cause analysis

Linux troubleshooting

IPMI / iDRAC / iLO

Hardware RMA management

English proficiency

Tools

iDRAC

IPMI tools

Job description

We are looking for an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within Nebius production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.

You will be responsible for deep diagnostics across enterprise server platforms, performing structured root cause analysis, validating failed components, and managing end-to-end warranty replacement processes with OEM vendors. This is a hands‑on technical role with direct impact on hardware reliability, SLA performance, and operational scalability.

You will work on‑site in one of our data centers, collaborating closely with L1/L2 technicians, infrastructure engineers, and vendors to reduce repeat failures and improve overall hardware quality across the fleet.

You will work out of our Minnesota data center location.

5+ years of hands‑on experience with enterprise server hardware in production data centers, x86 server architecture knowledge including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems, firmware and BIOS/BMC diagnostics and upgrades, Linux command‑line troubleshooting including log analysis, IPMI, iDRAC, iLO or equivalent remote management experience, experience managing hardware RMA processes with OEM vendors, structured root cause analysis ability, familiarity with hardware monitoring systems and failure trend analysis, strong ownership mindset and ability to work independently, proficiency in English