Data Center Hands-on Engineer – On-site Support

HCL Technologies Limited; Camden (AR); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Paid holidays

Descripción de la vacante

HCL Technologies Limited is seeking an on-site Data Center Hands and Feet Support Engineer to assist engineering teams with equipment installations, troubleshooting, and maintenance in a fast-paced data center. The role emphasizes precise, hands-on hardware work and strict safety practices within a controlled environment.

The ideal candidate has 1–3 years in IT or data center settings, understands server and networking basics, and can operate hand tools.

Formación

• 1–3 years of experience in hands-on IT support or data center environment.
• Basic knowledge of servers, networking equipment, and structured cabling.
• Comfortable using hand tools and diagnostic devices.
• Familiarity with ticketing systems (ServiceNow, Jira).
• Ability to lift equipment up to 50 lbs and work in physically demanding environments.
• Good communication and problem-solving skills.
• Willingness to work in shifts, including nights and weekends, if required.

Responsabilidades

• Perform racking, stacking, and decommissioning of servers, network, and storage equipment.
• Replace hardware components such as drives, memory, power supplies, and cables.
• Label, inventory, and document all hardware changes.
• Monitor and manage structured cabling installations and patching.
• Assist with power and cooling infrastructure checks.
• Ensure cleanliness, safety, and organization of the data center.
• Respond to service tickets for physical interventions and status updates.
• Escalate issues to appropriate teams and maintain logs.
• Provide regular reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems as needed.

Conocimientos

Data center ops

Hardware troubleshooting

Equipment installation

Cable management

Shift work

Herramientas

ServiceNow

Jira

Descripción del empleo

HCL Technologies Limited is seeking an on-site Data Center Hands and Feet Support Engineer to assist engineering teams with equipment installations, troubleshooting, and maintenance in a fast-paced data center. The role emphasizes precise, hands-on hardware work and strict safety practices within a controlled environment.

The ideal candidate has 1–3 years in IT or data center settings, understands server and networking basics, and can operate hand tools.