Data Center Hardware & Server Support Technician

HCL Technologies Limited; Camden (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

10 days PTO per year

10 paid holidays per year

Job summary

HCL Technologies Limited is seeking an on-site Data Center Technician to perform racking, stacking, and decommissioning of servers, networking, and storage equipment. You will replace components, label and document changes, and support power and cooling checks in a secure data center environment.

The role requires 1–3 years of hands-on IT support or data center experience, familiarity with ServiceNow/Jira, and the ability to lift up to 50 lbs.

Qualifications

• 1–3 years of hands-on IT support or data center experience.
• Basic knowledge of servers, networking gear, and structured cabling.
• Comfortable using hand tools and diagnostic devices.
• Familiarity with ticketing systems such as ServiceNow or Jira.
• Ability to lift up to 50 lbs and work in physically demanding environments.
• Good communication and problem-solving skills.
• Willingness to work shifts including nights and weekends if required.

Responsibilities

• Perform racking, stacking, and decommissioning of servers, network, and storage equipment.
• Replace hardware components such as hard drives, memory, power supplies, and cables.
• Label, inventory, and document all hardware changes.
• Monitor and manage structured cabling installations and patching.
• Assist with power and cooling infrastructure checks.
• Ensure cleanliness, safety, and organization of the data center.
• Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks).
• Collaborate with remote teams to provide diagnostics and status updates.
• Escalate issues to appropriate teams.
• Maintain logs of activities and interventions.
• Provide regular reports on equipment status and completed tasks.
• Use monitoring tools and asset management systems as needed.

Skills

Hands-on IT support

Structured cabling knowledge

Communication

Problem solving

Physical stamina

Tools

ServiceNow

Jira

Job description

HCL Technologies Limited is seeking an on-site Data Center Technician to perform racking, stacking, and decommissioning of servers, networking, and storage equipment. You will replace components, label and document changes, and support power and cooling checks in a secure data center environment.

The role requires 1–3 years of hands-on IT support or data center experience, familiarity with ServiceNow/Jira, and the ability to lift up to 50 lbs.