Data Center Field Support Engineer

Super Micro Computer Spain, S.L.; Jersey City (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Super Micro Computer is seeking a Service Engineer in Jersey City, NJ to support our Global Service network. The role involves frontline technical support by phone and web, diagnosing hardware and software issues, and performing physical server, storage, and networking deployments in data centers.

You will travel up to 50% to customer sites, collaborate with engineering, and ensure data center uptime. A Linux/Windows background and strong communication skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate’s degree in Electrical/Electronics Engineering with equivalent relevant experience.
• 2+ years of experience servicing complex X86 systems and parts.
• 2+ years of experience in a customer support role.
• Strong hardware diagnostics skills and understanding of BIOS, drivers, and application-related issues.
• Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.
• Experience with statistical Excel functions or database management.
• Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.
• Hands-on experience with enterprise-grade server hardware.
• Strong verbal and written communication skills with an emphasis on technical communication.
• Punctual, detail-oriented, and proactive in driving solutions.
• Experience working in large enterprise environments or certifications in Windows and Linux.
• Must have a valid driver’s license and a reliable automobile.
• Ability to lift/carry at least 50 lbs.
• Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment.

Responsibilities

• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Assist in the deployment of server, storage, and networking equipment.
• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
• Perform regular maintenance and upgrades on data center hardware and software.
• Collaborate with data center staff to address and resolve technical issues.
• Conduct quality checks and test system functionality post-installation.
• Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Ensure compliance with data center policies and procedures.
• Document and report data center activities and incidents.
• Travel up to 50% of the time to customer sites and data centers.

Skills

Hardware diagnostics

BIOS & drivers know-how

Customer support

Technical communication

Project management

Enterprise server hardware

Windows/Linux certs

Physical lifting

Driving license

Education

Bachelor’s or Associate degree in related field

Tools

Excel

Job description

Super Micro Computer is seeking a Service Engineer in Jersey City, NJ to support our Global Service network. The role involves frontline technical support by phone and web, diagnosing hardware and software issues, and performing physical server, storage, and networking deployments in data centers.

You will travel up to 50% to customer sites, collaborate with engineering, and ensure data center uptime. A Linux/Windows background and strong communication skills are essential.