Data Center Field Service Engineer

Supermicro; Wayne (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Supermicro is looking for a Service Engineer in Wayne, California to provide field support for server systems. This role requires strong technical skills and the ability to manage customer issues effectively.

The ideal candidate will have experience in troubleshooting server hardware and excellent communication skills to work with both customers and internal teams. A competitive salary range of $70,000 to $100,000 is offered, based on experience and qualifications.

Qualifications

• Minimum of 2 years experience in field support servicing.
• Experience in Windows and Linux environments is a plus.
• Emphasize break/fix and on-site customer service experience.

Responsibilities

• On-site troubleshooting and resolving technical problems.
• Manage preventive maintenance and customer satisfaction.
• Provide 2nd line support to resellers/distributors.

Skills

Field support servicing complex X86 systems

Hands-on experience with servers (Supermicro, EMC, DELL, HP)

Technical communication skills

Solid hardware system diagnostics skills

Project management skills

Full professional proficiency in English

Education

Bachelor's degree in Computer Science or related field

Associate degree in electrical technology or equivalent

Job description

Supermicro is looking for a Service Engineer in Wayne, California to provide field support for server systems. This role requires strong technical skills and the ability to manage customer issues effectively.

The ideal candidate will have experience in troubleshooting server hardware and excellent communication skills to work with both customers and internal teams. A competitive salary range of $70,000 to $100,000 is offered, based on experience and qualifications.