Field Data Center Technician - GPU/Server Diagnostics

Supermicro; Starbase (TX); Presencial; USD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Travel to client sites up to 25% may be required to deploy, perform break-fix activities, and assist the team.

Formación

• Associate degree or technical diploma (or equivalent) preferred; Bachelor's welcome, not required.
• 1-2 years’ experience in enterprise data center operations, field service, depot/repair, or related server hardware support.
• 1-2 years’ experience working with server, storage, compute, and/or network hardware.
• 1-2 years’ experience troubleshooting and repairing servers and/or networking infrastructure (customer site, depot, or hyperscale repair OK).

Responsabilidades

• Perform onsite and remote troubleshooting of Supermicro systems in enterprise data center environments; escalated complex issues to senior engineers.
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects per procedures and runbooks.
• Execute hardware diagnostics, system validation, and basic root-cause documentation.
• Assist with RMA processes and spare parts logistics (part ID, swap, packaging, serial tracking).
• Manage and resolve service tickets using Salesforce or similar ticketing systems through clean close.
• Support GPU platforms such as NVIDIA HGX/DGX-based systems where assigned; escalated advanced GPU issues.
• Troubleshoot common GPU-related issues (ECC errors, thermal throttling, driver mismatches) via playbooks.
• Collaborate with Technical Account Managers, Service Managers, Project Managers, and senior technicians to support assigned customer accounts.
• If needed, travel to customer data centers to support deployments, perform break-fix activities, and assist the team (up to 25%).

Conocimientos

Linux skills

GPU platforms

On-call experience

Prioritization

Communication

Time management

Salesforce/Jira/ServiceNow familiarity

Educación

Associate/technical diploma or equivalent

Herramientas

Salesforce

Jira

ServiceNow

Descripción del empleo

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Travel to client sites up to 25% may be required to deploy, perform break-fix activities, and assist the team.