Data Center Field Technician - GPU & Server Diagnostics

Supermicro; Brownsville (TX); Presencial; USD 41.000 - 48.000; Jornada completa

Descripción de la vacante

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Ideal candidates have 1–2 years in data center operations or server hardware support, with Linux or GPU experience a

Formación

• Experience in enterprise data center operations or field service.
• 1-2 years' experience with server, storage, compute, or network hardware.
• Experience troubleshooting and repairing servers; onsite or depot.
• Exposure to inventory processes and logistics.

Responsabilidades

• Perform onsite and remote troubleshooting of Supermicro systems.
• Diagnose and resolve hardware issues (GPUs, CPUs, memory, NVMe, NICs).
• Manage service tickets using Salesforce or similar.
• Support GPU platforms (NVIDIA HGX/DGX) as assigned.
• Travel to customer data centers up to 25%.

Conocimientos

Server hardware

Troubleshooting

Communication

Time management

Educación

Associate degree / Technical diploma

Bachelor’s degree (welcome)

Herramientas

Salesforce

Jira

ServiceNow

Descripción del empleo

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Ideal candidates have 1–2 years in data center operations or server hardware support, with Linux or GPU experience a