Data Center Critical Operations Leader

STACK Infrastructure US; New Albany (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

401K program

Cell phone subsidy

Paid time off

Job summary

STACK Infrastructure US is seeking a Critical Operations Manager to lead and manage data center operations at the New Albany campus. You will oversee electrical, mechanical, and fire life safety systems, implement maintenance programs, and drive efficiency and training across the site, with a strong emphasis on safety and uptime.

The role requires extensive experience in critical operations, vendor management, and budgeting, with readiness to work outside normal hours and travel as needed.

Qualifications

• High school diploma or equivalent.
• 5–7 years’ data center or critical operations experience.
• 3–5 years in preventive maintenance program management.
• 3–5 years in vendor and project management.
• Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries.
• Experience with MS Office and database software.
• Ability to handle multiple tasks in stressful situations.
• Expert understanding of electrical and mechanical systems used in a data center environment (UPS, Transformers, PDU, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action).
• NFPA70e, NFPA72, NFPA25 knowledge and building codes related to fire life safety.
• Willingness to work outside normal hours, including weekends, nights, and on-call.
• Able to lift up to 25 pounds.
• Occasional travel.

Responsibilities

• Lead and implement a standardized safety culture across STACK data centers.
• Serve as datacenter SME for electrical, mechanical, fire life safety, and other systems.
• Advise on maintenance program status at site level.
• Operate, monitor, maintain, and respond to abnormal conditions.
• Implement site-level efficiency projects and maintain site PUE.
• Ensure preventive and predictive maintenance is executed.
• Train and mentor junior staff.
• Manage vendor relationships and service contracts, including procurement and billing.
• Develop and manage site budgeting and forecasting for CapEx and OpEx.
• Create detailed procedures for maintenance events, emergencies, and site evolutions.
• Ensure construction and commissioning activities do not impact operations.
• Develop training plans aligned with STACK’s program.
• Act as customer liaison for site inquiries.
• Lead incident reporting and RCA processes.
• Review procedures and company standards and policies.
• Manage site audits and compliance.
• Manage systems to avoid outages.
• Manage data floor and cooling capacity for efficiency.
• Navigate CMS, EPMS, and BMS systems.
• Provide day-to-day customer service and support.
• On-call as required.

Skills

Data center ops

Vendor management

Project management

Preventive maintenance

NFPA codes

Electrical systems

Mechanical systems

Budgeting

Leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Data center monitoring software

Database housing software

Job description

STACK Infrastructure US is seeking a Critical Operations Manager to lead and manage data center operations at the New Albany campus. You will oversee electrical, mechanical, and fire life safety systems, implement maintenance programs, and drive efficiency and training across the site, with a strong emphasis on safety and uptime.

The role requires extensive experience in critical operations, vendor management, and budgeting, with readiness to work outside normal hours and travel as needed.