Data Center Critical Operations Lead

STACK Infrastructure; Hillsboro (OR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Dental Care

Vision Insurance

Life Insurance

Paid Time Off

Paid Leave Programs

Job summary

STACK INFRASTRUCTURE is seeking an Assistant Critical Operations Manager (ACOM) to support a local data center campus. The ACOM will assist the Critical Operations Manager in maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems while implementing programs around Safety, Availability, and Knowledge.

This role requires coordinating training, budgets, and project execution.

Qualifications

• High school diploma or equivalent
• 4–5 years' experience in a data center or other related mission critical operations role
• Knowledge of data center (hyperscale, enterprise, and colocation) and telecommunications industries
• Experience working with Microsoft Office applications and database software
• 3–5 years' experience managing facility preventative maintenance programs
• 3–5 years' experience in vendor and project management
• Ability to handle multiple tasks and perform well in stressful situations
• Expert understanding of electrical and mechanical systems used in a data center environment (e.g., UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems)
• Expert knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standards
• Experience in data center trending and analysis with ability to learn PC-based monitoring systems
• Proficiency in data center commissioning standards
• Ability to perform physical tasks including standing, walking, climbing, and lifting up to 25 pounds
• Willingness to work outside normal business hours, including weekends, holidays, and on-call support
• Comfortable working in a high-stress, fast-paced environment with shifting priorities

Responsibilities

• Lead and implement a standardized culture of always working safely across STACK data centers
• Serve as a datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems
• Operate, monitor, maintain, and respond to abnormal conditions within the facility
• Implement site-level efficiency projects and maintain overall site design PUE
• Ensure STACK preventative and predictive maintenance program is executed
• Train and mentor junior staff
• Manage vendor relationships and service contracts
• Assist in managing vendor procurement and billing processes
• Support site budgeting and forecasting for both CapEx and OpEx
• Create highly detailed technical procedures for maintenance events, emergency situations, and standard site evolutions
• Perform expert technical review of procedures, company standards, and policies
• Manage site audits, both internal and external, ensuring adherence to compliance standards
• Manage systems to avoid unplanned, customer-impacting outages
• Manage the data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency
• Navigate and utilize CMS, EPMS, and BMS systems
• Provide day-to-day exceptional customer service and support
• Be available on-call as required to respond to emergency situations at the data center
• Perform other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.

Job description

STACK INFRASTRUCTURE is seeking an Assistant Critical Operations Manager (ACOM) to support a local data center campus. The ACOM will assist the Critical Operations Manager in maintaining mechanical, electrical, fire life safety, base building, and other internal data center systems while implementing programs around Safety, Availability, and Knowledge.

This role requires coordinating training, budgets, and project execution.