Data Center Critical Facilities Lead

Clutter; Arkansas; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Medical, Dental and Vision benefits -

Employee Assistance Program

Annual Merit Increases, 2 Weeks Paid.V

Professional Development and Training

Referral program

Job summary

Iron Mountain's Data Centers team is seeking a Lead Critical Facilities Technician to provide technical and facility support in a 24x7 data center environment, overseeing electrical, HVAC, and building management systems. You will train staff, manage scheduling, and ensure uptime while coordinating with service delivery and network teams.

The role emphasizes safety, reliability, and customer-facing duties in a fast-paced facility, with overtime potential and varied shifts.

Qualifications

• 3-5 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Experience running projects or supervising people is preferred.
• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Overtime opportunities will be available; working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.
• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Responsibilities

• First escalation point of contact for the Critical Facilities team and our customers.
• Acts as liaison between the critical facilities team and management.
• Provides formal and informal training to the team throughout the course of each day.
• Provides administrative support for Ops management including staff scheduling, ticket queues, maintaining inventory levels, supplies, PPE, and other duties as assigned.
• Reporting for compliance audits.
• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.
• Monitor IMDC's critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.
• Partner with the Service Delivery and/or Network team during incidents.
• Perform maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and physical equipment. Create tickets and assign work tickets to team members.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation. Pull readings for monthly billing.
• This position is customer facing and will require contact in-person and via telephone & email.

Skills

Critical facilities

Project management

Effective communication

Multi-tasking

Attention to detail

Organization

Overtime readiness

Security clearance readiness

Job description

Iron Mountain's Data Centers team is seeking a Lead Critical Facilities Technician to provide technical and facility support in a 24x7 data center environment, overseeing electrical, HVAC, and building management systems. You will train staff, manage scheduling, and ensure uptime while coordinating with service delivery and network teams.

The role emphasizes safety, reliability, and customer-facing duties in a fast-paced facility, with overtime potential and varied shifts.