Lead Critical Facilities Technician - Data Center Ops

Iron Mountain; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental and Vision benefits

Employee Assistance Program

Annual merit increases and paid time

Professional development and training

Referral program

Job summary

Iron Mountain is hiring a Lead Critical Facilities Technician for our Phoenix data center. The role covers 24x7 operations, overseeing electrical, HVAC, and building management systems, with emphasis on reliability, safety, and customer-facing support.

You will monitor power and cooling, manage tickets, train team members, and coordinate with service delivery during incidents. Overtime, varied shifts, and background checks may apply.

Qualifications

• 3-5 years experience in a critical operations environment and/or data center experience preferred.
• Experience running projects or supervising people is preferred.
• Effective communicator - clearly convey messages to customers and team.
• Multitasking across several systems and changing tasks throughout the day.
• Attention to detail and adherence to Iron Mountain’s safety code.
• Organization & prioritization with minimal supervision.
• Overtime may be required; nights, weekends, and holidays possible.
• U.S. Citizenship may be required for customer support.

Responsibilities

• First escalation point of contact for the Critical Facilities team and our customers.
• Acts as liaison between the critical facilities team and management.
• Provides formal and informal training to the team daily.
• Provides administrative support for Ops management including staffing, ticket queues, inventory, PPE, and other duties.
• Reporting for compliance audits.
• Support safety of the environment & occupants and ensure safety procedures are followed.
• Monitor critical power, cooling/environmental, security & facilities to meet up-time goals.
• Partner with Service Delivery/Network during incidents.
• Perform maintenance tasks on data center HVAC and facilities.
• Monitor, resolve and update all service tickets; create tickets and assign work.
• Take daily readings of mechanical/electrical equipment and inspect for safety.
• This position is customer facing via in-person and telephone/email.

Skills

Critical facilities experience

Project supervision

Effective communication

Multitasking

Attention to detail

Organization & prioritization

Citizenship requirement

Safety awareness

Job description

Iron Mountain is hiring a Lead Critical Facilities Technician for our Phoenix data center. The role covers 24x7 operations, overseeing electrical, HVAC, and building management systems, with emphasis on reliability, safety, and customer-facing support.

You will monitor power and cooling, manage tickets, train team members, and coordinate with service delivery during incidents. Overtime, varied shifts, and background checks may apply.