Lead Critical Facilities Technician - Data Center Ops

Clutter; Edison (NJ); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision benefits from Day

Employee Assistance Program

Annual merit increases

2 weeks paid vacation

7 paid holidays + sick pay

Professional development and training

Referral program

Job summary

Iron Mountain in the United States is seeking a Lead Critical Facilities Technician to provide technical and facility support in a 24x7 data center environment, overseeing electrical, HVAC, and building management systems. The role emphasizes safety, customer interaction, incident response, and collaboration with Service Delivery and Network teams, with overtime and night/weekend shifts possible.

Candidates with 3-5 years in a critical operations setting and strong communication skills are

Qualifications

• 3-5 years experience in a critical operations environment and/or data center experience preferred.
• Experience running projects or supervising people is preferred.
• Effective communicator - clearly convey messages & requirements to inform our customers effectively, share messages between team members.
• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.
• Attention to detail - follow documented processes and Iron Mountain’s safety code.
• Organization & prioritization - manage time with minimal supervision to get work done efficiently.
• Overtime opportunities; hours may include nights, weekends and holidays.
• Ability to obtain security clearance may be required for customer support.
• Applicants must meet requirements including U.S. Citizenship.

Responsibilities

• First escalation point of contact for the Critical Facilities team and our customers.
• Acts as liaison between the critical facilities team and management.
• Provides formal and informal training to the team throughout the day.
• Provides administrative support for Ops management including staff scheduling, ticket queues, inventory levels, supplies, PPE, and other duties as assigned.
• Reporting for compliance audits.
• Proactively support the safety of the environment and occupants and ensure safety procedures are followed.
• Monitor IMDC’s critical power, cooling/environmental, security & support systems to meet up-time.
• Partner with the Service Delivery and/or Network team during incidents.
• Perform maintenance tasks to ensure smooth operation of the data center HVAC and facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system; create tickets and assign work.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings and equipment for issues.
• This position is customer facing and will require contact in-person and via telephone & email.

Skills

Critical facilities operations

Project supervision

Effective communication

Multi-tasking

Attention to detail

Organization & prioritization

Overtime availability

Security clearance

U.S. citizenship

Job description

Iron Mountain in the United States is seeking a Lead Critical Facilities Technician to provide technical and facility support in a 24x7 data center environment, overseeing electrical, HVAC, and building management systems. The role emphasizes safety, customer interaction, incident response, and collaboration with Service Delivery and Network teams, with overtime and night/weekend shifts possible.

Candidates with 3-5 years in a critical operations setting and strong communication skills are