Data Center Cooling Service Engineer – Remote-Eligible

Midea; Plano (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Midea America Corp. is seeking a seasoned after-sales technical support professional to diagnose and resolve complex faults in large water dispenser and chiller products.

The role emphasizes collaboration with sales teams, documentation, and continuous quality improvements. The ideal candidate has a engineering degree and 3+ years in after-sales roles, with a strong interest in new technologies and a willingness to work in Plano, TX, with remote options for the right candidate.

Qualifications

• Bachelor's degree or above in engineering.
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with chiller products working principles, structures, and common troubleshooting methods.
• Familiarity with the data center industry, with a foundational understanding of engineering field operations.
• Strong interest in and learning agility to new technologies and innovations.
• Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.

Responsibilities

• Troubleshooting & Resolution: Lead the diagnosis, analysis, and resolution of complex/difficult faults in large water dispenser/chiller products, providing both remote and on-site technical support.
• Continuous Improvement: Organize failure reviews, produce technical bulletins and improvement plans, and drive closed-loop product quality control.
• Sales Collaboration: Partner with the front-end sales team to provide technical support for after-sales solutions, and participate in technical aspects of key account servicing and business negotiations.
• System Documentation: Develop and refine system documentation including service processes, technical solutions, technical standards/specifications, and operating instructions across all after-sales services.
• Training Materials: Responsible for building and continuously optimizing technical training documentation for large water products.
• Talent & Technical Training: Regularly organize talent development and technical training sessions for customers, after-sales personnel, and core service providers.

Skills

Troubleshooting

Technical Support

Sales Collaboration

Training Documentation

Education

Bachelor's degree in engineering

Job description

Midea America Corp. is seeking a seasoned after-sales technical support professional to diagnose and resolve complex faults in large water dispenser and chiller products.

The role emphasizes collaboration with sales teams, documentation, and continuous quality improvements. The ideal candidate has a engineering degree and 3+ years in after-sales roles, with a strong interest in new technologies and a willingness to work in Plano, TX, with remote options for the right candidate.