Data Center Cooling Engineer – Tech Support & Training

Midea; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Midea America Corp is headquartered in the U.S. and prefers the Plano, TX base with openness to remote setup for the right candidate. You will provide technical after‑sales support for large chiller products, collaborating with sales on solutions for key accounts and service improvements.

The role requires a engineering degree, at least 3 years in after‑sales or technical support, and a strong aptitude for learning new technologies. U.S. work eligibility without sponsorship is required.

Qualifications

• Bachelor's degree or above in engineering.
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with Chiller products working principles, structures, and common troubleshooting methods.
• Familiarity with the data center industry, with a foundational understanding of engineering field operations
• Have a strong interest in and learning agility to new technologies and innovations.
• Eligible to work with any U.S employer without immediate work visa sponsorship requirement for now and in the future.

Responsibilities

• Technical Support: Troubleshooting & Resolution for complex faults in large water dispenser/chiller products, providing remote and on-site support.
• Sales Collaboration: Partner with front-end sales to provide technical after-sales solutions and support key account negotiations.
• After-Sales System Building: Develop and refine service processes, technical standards/specifications, and SOPs; build and optimize training materials for after-sales teams.

Skills

Technical Support

After-Sales Service

Troubleshooting

Chiller Principles

Communication

Education

Bachelor's degree in engineering

Job description

Midea America Corp is headquartered in the U.S. and prefers the Plano, TX base with openness to remote setup for the right candidate. You will provide technical after‑sales support for large chiller products, collaborating with sales on solutions for key accounts and service improvements.

The role requires a engineering degree, at least 3 years in after‑sales or technical support, and a strong aptitude for learning new technologies. U.S. work eligibility without sponsorship is required.