Field Service Engineer: Chillers & CDU expert

Midea America; Washington, Baltimore (District of Columbia, MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Midea America Corp. in the United States is seeking a technically skilled Field Service/Technical Support Engineer to diagnose and resolve complex faults in CDU and large water dispenser/chiller products, providing remote and on-site support from Plano, TX, San Jose, CA, or DC Area.

The role requires 3+ years in electrical/HVAC/mechanical maintenance, after-sales support experience, travel readiness, and ability to work without visa sponsorship.

Qualifications

• Three plus years of experience in electrical, HVAC, mechanical related technical maintenance field.
• Minimum 3 years of experience in after-sales service or after-sales technical support roles, with deep familiarity with CDU and/or Chiller products working principles, structures, and common troubleshooting methods.
• Familiarity with the data center industry, with a foundational understanding of engineering field operations
• Have a strong interest in and learning agility to new technologies and innovations
• Willing to take high travel frequency for in-state or out-of-state business travels; travel expenses prepaid by company
• Eligible to continuous employment for any U.S. employers for 6 years and beyond without visa sponsorship

Responsibilities

• Troubleshooting & Resolution: Diagnose and resolve faults in CDU and large water dispenser/chiller products, including remote and on-site support.
• Continuous Improvement: Organize failure reviews, create technical bulletins and improvement plans.
• Sales Collaboration: Support after-sales solutions and assist in key account negotiations.
• System Documentation: Develop service processes, technical solutions, standards, and SOPs for after-sales services.
• Training Materials: Build and optimize technical training documentation for large water products.
• Talent & Technical Training: Organize training sessions for customers, after-sales personnel, and core service providers.

Skills

Electrical maintenance

HVAC systems

Mechanical maintenance

Data center familiarity

Travel readiness

Education

Associate's degree in engineering

Bachelor's degree in related field

Job description

Midea America Corp. in the United States is seeking a technically skilled Field Service/Technical Support Engineer to diagnose and resolve complex faults in CDU and large water dispenser/chiller products, providing remote and on-site support from Plano, TX, San Jose, CA, or DC Area.

The role requires 3+ years in electrical/HVAC/mechanical maintenance, after-sales support experience, travel readiness, and ability to work without visa sponsorship.