Data Center Aftersales Account Manager

Caterpillar; Lafayette (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Travel up to 40%

Job summary

Caterpillar is hiring an Aftermarket Account Manager to manage post-delivery relationships for Data Center accounts across multiple locations including Irving, Alpharetta, Griffin, and Lafayette. The role emphasizes aftersales strategy, escalation leadership, and cross-functional collaboration with dealers to improve reliability and customer uptime.

The position requires strong account management skills, engineering background, and familiarity with Caterpillar Systems.

Qualifications

• Bachelor’s degree in engineering required.
• Knowledge of Caterpillar Systems preferred.
• Understanding of Cat Dealer operations helpful.

Responsibilities

• Owns the post-delivery customer relationship and aftersales experience.
• Develops and executes account-specific aftersales strategies and support plans.
• Serves as the primary escalation point, leading critical issue containment and resolution to protect customer uptime.
• Drives account playbooks, service campaigns, and cross-functional resolution actions.
• Directs dealer product support execution and drives capability and continuous improvement plans.
• Identifies lifecycle support risks and opportunities proactively to improve reliability and uptime.

Skills

Customer Focus

Decision Making

Effective Communication

Negotiating

Relationship Management

Account Management

Education

Bachelor's degree in engineering

Tools

Caterpillar Systems

Job description

Caterpillar is hiring an Aftermarket Account Manager to manage post-delivery relationships for Data Center accounts across multiple locations including Irving, Alpharetta, Griffin, and Lafayette. The role emphasizes aftersales strategy, escalation leadership, and cross-functional collaboration with dealers to improve reliability and customer uptime.

The position requires strong account management skills, engineering background, and familiarity with Caterpillar Systems.