Aftermarket Account Manager

Caterpillar; Lafayette (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Travel up to 40%

Job summary

Caterpillar is hiring an Aftermarket Account Manager to manage post-delivery relationships for Data Center accounts across multiple locations including Irving, Alpharetta, Griffin, and Lafayette. The role emphasizes aftersales strategy, escalation leadership, and cross-functional collaboration with dealers to improve reliability and customer uptime.

The position requires strong account management skills, engineering background, and familiarity with Caterpillar Systems.

Qualifications

• Bachelor’s degree in engineering required.
• Knowledge of Caterpillar Systems preferred.
• Understanding of Cat Dealer operations helpful.

Responsibilities

• Owns the post-delivery customer relationship and aftersales experience.
• Develops and executes account-specific aftersales strategies and support plans.
• Serves as the primary escalation point, leading critical issue containment and resolution to protect customer uptime.
• Drives account playbooks, service campaigns, and cross-functional resolution actions.
• Directs dealer product support execution and drives capability and continuous improvement plans.
• Identifies lifecycle support risks and opportunities proactively to improve reliability and uptime.

Skills

Customer Focus

Decision Making

Effective Communication

Negotiating

Relationship Management

Account Management

Education

Bachelor's degree in engineering

Tools

Caterpillar Systems

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Electric Power Division (EPD):

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar has an exciting opportunity for an Aftermarket Account Manager in Irving, TX, Lafayette, IN, Griffin, GA, or Alpharetta, GA.

The Data Center Key Accounts Customer Support Team provides end-to-end customer support for Electric Power's strategic and managed data center accounts across Aftersales, Quality & Reliability, Support Operations & Aftermarket, and Commissioning Support. The Aftersales Account Manager is a key member of the Data Center Customer Support Team. Providing end-to-end customer support for Electric Power's key data center accounts from delivery onward. The global team works across Caterpillar, dealers, and customers to provide clear ownership, consistent execution, and proactive lifecycle support.

Owns the post-delivery customer relationship and leads the aftersales strategy for assigned accounts, with a focus on reliability, uptime, and customer satisfaction. Provides leadership for critical customer issues, coordinating internal, dealer, and customer resources from containment through resolution. Drives account-specific support strategies, service campaigns, and dealer execution while proactively identifying lifecycle risks and opportunities for improvement. Builds sustainable product support capabilities that strengthen both customer and dealer performance.

What you will do:

• Owns the post-delivery customer relationship and aftersales experience
• Develops and executes account-specific aftersales strategies and support plans
• Serves as the primary escalation point, leading critical issue containment and resolution to protect customer uptime
• Drives account playbooks, service campaigns, and cross-functional resolution actions
• Directs dealer product support execution and drives capability and continuous improvement plans
• Identifies lifecycle support risks and opportunities proactively to improve reliability, uptime, and customer satisfaction

What you will have:

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Extensive experience and knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communication: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Extensive experience and knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Extensive experience and knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Account Management: Extensive experience and knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.

Top Candidates Will Also Have:

• Bachelor's degree in engineering
• Knowledge of Caterpillar Systems
• An understanding of Cat Dealer operations

Additional Information:

This position is located in Irving, TX; Alpharetta, GA; Griffin, GA; or Lafayette, IN.

Travel up to 40% is required.

Domestic relocation assistance is offered for this p