Danish Speaking Support Specialist — Relocation + Bonus

Mercier Consultancy Group; United States; Remoto; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive monthly salary

Fully paid training

Health insurance

Relocation package to Sofia

Monthly performance bonus

Descrizione del lavoro

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join their team in Bulgaria. The role focuses on delivering expert-level support to Danish-speaking clients across phone, email, and live chat channels, ensuring timely resolutions and high customer satisfaction.

You will document interactions in the CRM, collaborate with internal teams for process improvements, and maintain up-to-date product knowledge to consistently meet SLAs.

Competenze

• Native or fluent Danish, spoken and written.
• Excellent communication skills, both verbal and written, with empathy.
• Proactive, able to multitask across channels (phone, email, chat).
• Experience in Customer Support Services is advantageous.
• Proficiency with modern digital tools and CRMs.

Mansioni

• Act as the primary contact for Danish-speaking clients in customer support.
• Resolve inquiries via phone, email, and live chat with professionalism.
• Document all interactions in the CRM for continuity.
• Meet or exceed SLAs daily and collaborate with internal teams for improvements.
• Stay updated with product knowledge to provide expert support.

Conoscenze

Danish language proficiency

Excellent communication

Empathy and problem-solving

Multi-tasking

Digital tools proficiency

Strumenti

CRM system

Descrizione del lavoro

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist to join their team in Bulgaria. The role focuses on delivering expert-level support to Danish-speaking clients across phone, email, and live chat channels, ensuring timely resolutions and high customer satisfaction.

You will document interactions in the CRM, collaborate with internal teams for process improvements, and maintain up-to-date product knowledge to consistently meet SLAs.