Danish-Speaking Customer Support – On-site Sofia

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package (flight, transfer,

Monthly performance bonus

Growth opportunities

Extras

Job summary

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Customer Support Specialist to join our Sofia team on site. You will handle Danish-speaking client inquiries via phone, email, and chat, resolve issues, and maintain accurate CRM records.

The role offers full relocation assistance, paid training, health insurance, a competitive monthly salary, and opportunities for professional growth within a leading European staffing firm.

Qualifications

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• Exceptional communication skills and a passion for delivering superior Customer Support Services.
• Ability to relocate to Sofia, Bulgaria for this on-site role.
• Strong problem-solving skills and a proactive, professional attitude.
• Previous experience in a contact center or service-oriented environment is advantageous.

Responsibilities

• Deliver high-quality assistance to Danish-speaking clients through phone, email, and chat channels.
• Resolve complex inquiries, ensuring customer satisfaction and maintaining brand loyalty.
• Maintain accurate customer records and documentation in our internal CRM systems.
• Collaborate with cross-functional teams to resolve service escalations effectively and professionally.
• Stay updated on product knowledge and service policies to provide accurate, real-time information.
• Achieve individual and team KPIs focused on quality and resolution efficiency.
• Contribute to a positive, professional office environment at our Sofia location.

Skills

Danish language

Communication skills

Willingness to relocate

Job description

Mercier Consultancy Group in Bulgaria is seeking a Danish Speaking Customer Support Specialist to join our Sofia team on site. You will handle Danish-speaking client inquiries via phone, email, and chat, resolve issues, and maintain accurate CRM records.

The role offers full relocation assistance, paid training, health insurance, a competitive monthly salary, and opportunities for professional growth within a leading European staffing firm.