Danish-Speaking E-commerce Advisor-Move to Sunny Portugal

AetherCore; United States; A distancia; USD 20.000 - 30.000; Jornada completa

Descripción de la vacante

Cross Border Talents seeks a Danish-speaking E-commerce Support Specialist to assist customers through the online shopping journey, handling questions about orders, deliveries, returns, and payments. This is a remote role based in Portugal with a 12-month renewable contract and multiple start dates through June/July.

You will relay professional communication via email, phone, and chat, protect sensitive data, and collaborate with carriers and internal teams to ensure a smooth, satisfying

Formación

• C2-level Danish and fluent English (C1) written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Relocation to Portugal or already based there.
• EU passport or valid residence card for Portugal.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conocimientos

Danish language (C2)

English proficiency (C1)

Attention to detail

Communication skills

Task management

Independence

Rotating shifts

Relocation willingness

Portugal residency status

EU passport

Descripción del empleo

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you're still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal

Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:

As a Danish-speaking E-commerce Support Specialist , you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements:

• C2-level Danish and fluent English (C1)- written and spoken levels
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal