Danish E-commerce Support — Remote in Portugal (Relocation)

eBSI Export Academy; United States; Teletrabalho; USD 20 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents seeks a Danish-speaking E-commerce Support Specialist to assist customers through the online shopping journey, handling questions about orders, deliveries, returns, and payments. This is a remote role based in Portugal with a 12-month renewable contract and multiple start dates through June/July.

You will relay professional communication via email, phone, and chat, protect sensitive data, and collaborate with carriers and internal teams to ensure a smooth, satisfying

Qualificações

• C2-level Danish and fluent English (C1) written and spoken.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Relocation to Portugal or already based there.
• EU passport or valid residence card for Portugal.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

Danish language (C2)

English proficiency (C1)

Attention to detail

Communication skills

Task management

Independence

Rotating shifts

Relocation willingness

Portugal residency status

EU passport

Descrição da oferta de emprego

Cross Border Talents seeks a Danish-speaking E-commerce Support Specialist to assist customers through the online shopping journey, handling questions about orders, deliveries, returns, and payments. This is a remote role based in Portugal with a 12-month renewable contract and multiple start dates through June/July.

You will relay professional communication via email, phone, and chat, protect sensitive data, and collaborate with carriers and internal teams to ensure a smooth, satisfying