Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Danish-speaking Customer Support Analyst for a fintech client. You will handle detailed customer inquiries about digital banking platforms, resolve payment and account issues, and maintain clear Danish communication.

You will collaborate with tech teams to troubleshoot platform-specific problems, educate users on new features, ensure regulatory compliance, and support a seamless international transition with a comprehensive relocation package.

Qualifications

• Native or fluent Danish (spoken and written)
• Prior experience in customer service or technical support preferred
• Interest in FinTech and digital financial trends

Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot and escalate platform-specific issues.
• Educate users on new product features and fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Skills

Danish language proficiency

Customer service experience

Analytical skills

Attention to detail

On-site work ability

Job description

at Mercier Consultancy Group

Danish Speaking Customer Support Analyst – Fintech

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for elite roles, ensuring that our partners thrive by building world-class teams in the most dynamic sectors.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.

Key Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot and **escalate** platform-specific issues.
• Educate users on new product features and sophisticated fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Requirements

• Native or fluent Danish (spoken and written).
• Valid EU passport (mandatory).
• A keen interest in the FinTech industry and digital financial trends.
• Previous experience in customer service or technical support is highly preferred.
• Excellent analytical skills and attention to detail.
• Ability to thrive in an on-site international corporate environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Opportunities for career growth in one of the leading Danish-speaking jobs in the region.
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a culture rich in history, breathtaking mountain landscapes, and a surprisingly mild climate. Bulgaria is rapidly emerging as a European tech hub, offering a unique blend of ancient charm and modern innovation that makes life here both affordable and culturally enriching.

When you relocate to take on this Danish Speaking Customer Support Analyst – Fintech position in Bulgaria, you will discover a high quality of life, a world-class culinary scene, and an incredibly welcoming expatriate community. Living in Bulgaria provides the perfect balance between professional ambition and personal exploration.