Dutch Speaking Advisor for Online Payment Platform - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Performance bonus

Training on FinTech

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking Advisor for an Online Payment Platform in Bulgaria. You will provide world-class support to users of a leading digital payment ecosystem, handling account management, transactions questions, and payment troubleshooting.

The role requires native Dutch, EU passport or work rights in Bulgaria, and a customer-centric mindset with excellent communication. Benefits include health insurance, fully paid relocation, training on FinTech systems, a

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• EU passport or right to work in Bulgaria.
• Interest in FinTech and digital payments.
• Excellent communication skills for technical financial queries.
• Customer-focused with service experience.
• Willingness to relocate to Bulgaria.

Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem.
• Assist with account management, transaction inquiries, and payment troubleshooting.
• Maintain security and compliance protocols in FinTech landscape.
• Explain complex financial payment solutions to Dutch-speaking customers.
• Identify and escalate system errors to technical teams.
• Build long-term trust through empathetic, accurate communication.
• Refine internal support processes to improve customer satisfaction.

Skills

Dutch language

Communication

Customer service

Relocation readiness

FinTech interest

Job description

Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth and excellence.

Job Overview

We are currently sourcing exceptional talent for a Dutch Speaking Advisor for Online Payment Platform position in Bulgaria, operating within the high-growth FinTech sector. This is one of the most sought-after Dutch-speaking jobs in the region, offering a unique opportunity to gain expertise in digital finance while enjoying a vibrant expatriate lifestyle.

Key Responsibilities

• Provide world-class support to users of a leading digital payment ecosystem within the FinTech industry.
• Assist clients with secure account management, transaction inquiries, and troubleshooting payment gateway issues.
• Maintain high levels of security and compliance protocols as expected in the modern FinTech landscape.
• Effectively translate complex financial payment solutions into clear, accessible guidance for Dutch-speaking customers.
• Identify and elevate critical system errors to technical teams.
• Build long-term trust with users by providing empathetic, accurate, and professional communication.
• Contribute to ongoing refinement of internal support processes to enhance customer satisfaction scores.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport or right to work in Bulgaria.
• Strong passion for the FinTech industry and digital payment innovation.
• Excellent communication skills with the ability to handle technical financial queries professionally.
• Customer-centric mindset with previous experience in service-oriented roles.
• Readiness to relocate for this exciting Dutch Speaking Advisor for Online Payment Platform position in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and payment regulations
• Health Insurance and wellness perks
• Fully Paid Relocation Package (flight, transfer, hotel accommodation included)
• Attractive Monthly Performance Bonus
• Excellent career progression paths within the FinTech industry
• And Much More...

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means embracing a country that perfectly blends ancient history with a modern, burgeoning tech scene. Bulgaria offers a fantastic Mediterranean-influenced climate, beautiful mountain ranges, and a cost of living that allows for a high-quality lifestyle that is increasingly popular among European professionals.

Sofia, in particular, is a vibrant capital city known for its diverse culinary landscape, historic architecture, and friendly expatriate community. When you secure a position with Mercier Consultancy Group, you are not just getting a job; you are moving to Bulgaria to build a life in a country that is quickly becoming the primary hub for tech innovation in Eastern Europe.