Danish FinTech Support Analyst – Sofia Relocation
Recruitment By Ierotheos
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst in Sofia, Bulgaria, to support users of modern financial platforms and ensure secure, compliant service delivery. The role emphasizes Danish fluency, customer support background, and interest in FinTech, with relocation assistance and a competitive monthly salary.
You will work with cross-functional teams to resolve inquiries and maintain CRM records, while staying updated on the latest financial technologies and
Qualifications
- Native or fluent Danish (spoken and written).
- Professional proficiency in English for internal communication and documentation.
- Prior experience in customer support or the financial sector is advantageous.
- EU passport valid (mandatory).
Responsibilities
- Provide high-level support to users of modern financial platforms, ensuring seamless navigation of digital banking and payment services.
- Analyze and resolve technical and financial inquiries with strong security and regulatory compliance.
- Act as a brand ambassador, delivering premium service reflecting FinTech innovation.
- Collaborate with internal teams to streamline workflows for our Danish-speaking client base.
- Monitor and troubleshoot transaction-related issues and escalate complex queries to technical teams.
- Maintain detailed records of customer interactions in the CRM system.
Skills
Job description
Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst in Sofia, Bulgaria, to support users of modern financial platforms and ensure secure, compliant service delivery. The role emphasizes Danish fluency, customer support background, and interest in FinTech, with relocation assistance and a competitive monthly salary.
You will work with cross-functional teams to resolve inquiries and maintain CRM records, while staying updated on the latest financial technologies and
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