Danish Fitbit Support Specialist – Tech Help & Health

Mercier Consultancy; United States; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Accommodation on arrival

Fully paid training

Health insurance

Career development opportunities

Employee referral bonuses

Job summary

Mercier Consultancy is seeking a Danish-speaking Fitbit Support Specialist to join a world-leading technology company in Sofia, Bulgaria. You will provide exceptional customer support to Danish users via phone, email, and chat, assisting with setup, troubleshooting, and health tracking features.

Ideal candidates are fluent in Danish, have basic English, understand iOS/Android, and demonstrate empathy and teamwork.

Qualifications

• Fluency in Danish for daily communication with customers.
• Basic understanding of iOS and Android OS features.
• Strong empathy and customer-centric attitude.
• Willing to contribute to team success and long-term employment.

Responsibilities

• Provide exceptional customer support to Danish-speaking Fitbit users via phone, email, and chat.
• Assist customers with device setup, syncing, troubleshooting, and account-related enquiries.
• Help users understand Fitbit features, apps, and health tracking capabilities.
• Resolve technical issues efficiently while ensuring a positive customer experience.
• Accurately document customer interactions using internal support systems.
• Work closely with colleagues and technical teams to deliver fast and effective solutions.

Skills

Danish language

English (B1)

Empathy

Team player

Problem solving

Job description

Mercier Consultancy is seeking a Danish-speaking Fitbit Support Specialist to join a world-leading technology company in Sofia, Bulgaria. You will provide exceptional customer support to Danish users via phone, email, and chat, assisting with setup, troubleshooting, and health tracking features.

Ideal candidates are fluent in Danish, have basic English, understand iOS/Android, and demonstrate empathy and teamwork.