Network Damage Intake Coordinator

eClerx LLC; Fayetteville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

eClerx LLC is seeking a Network Damage Intake Coordinator to support end-to-end processing and recovery of costs related to damage to telecommunications infrastructure caused by third parties.

The role involves reviewing documentation from field and emergency repair teams, organizing claim data in recovery systems, and tracking cases through resolution in a fast-paced environment.

Qualifications

• Detail-oriented with strong organizational and time-management skills.
• Ability to review and interpret detailed documentation and records.
• Effective written and verbal communication; able to handle multiple cases.

Responsibilities

• Review damage documentation submitted by field and repair teams.
• Process and maintain damage recovery records in designated systems.
• Identify party responsible for network damage from docs.
• Evaluate incidents involving contractors and third parties.
• Assemble supporting docs and repair costs to establish claims.
• Generate and process work orders and invoices for third parties or insurers.
• Track claims from submission to payment and resolution.
• Escalate disputed claims or issues needing review.
• Maintain accurate records of claim activity and payments.
• Identify recurring damage trends and notify internal teams.
• Coordinate with field operations and recovery teams as needed.
• Ensure cases are processed within established timelines.

Skills

Attention to detail

Organizational skills

Documentation review

Communication

Multitasking

Process discipline

Cross-functional collaboration

Time management

Computer skills

Tools

Recovery systems

Databases

Ticketing systems

Job description

Position Summary

The Network Damage Intake Coordinator is responsible for supporting the end-to-end processing and recovery of costs associated with damage to telecommunications network infrastructure caused by third parties.

Job Description

Network Damage Intake Coordinator

Position Summary

The Network Damage Intake Coordinator is responsible for supporting the end-to-end processing and recovery of costs associated with damage to telecommunications network infrastructure caused by third parties.

This role reviews documentation submitted by field and emergency repair teams, including photographs, ticket information, repair notes, locate records, and supporting documentation, to determine whether a recoverable claim can be established. The Coordinator will organize and process claim information within designated recovery systems and track cases through resolution.

The ideal candidate is detail-oriented, organized, comfortable reviewing documentation, and able to manage multiple claims and follow-up activities in a fast-paced environment.

Key Responsibilities

• Review damage documentation submitted by field and emergency repair teams, including photographs, repair records, locate tickets, field notes, and supporting documentation.
• Process and maintain damage recovery records within designated systems and workflows.
• Review available documentation to assist in identifying the party responsible for network damage.
• Evaluate incidents involving contractors, construction crews, locating vendors, municipalities, and other third parties.
• Compile supporting documentation and repair costs to establish recoverable claims.
• Generate and process work orders, invoices, and other recovery documentation for responsible third parties or their insurance carriers.
• Track claims from initial submission through payment and resolution.
• Follow up on outstanding invoices, documentation requests, and unresolved claims.
• Escalate Disputed Claims Or Other Issues Requiring Additional Review.
• Maintain accurate and complete records of claim activity, correspondence, payments, and case status.
• Identify recurring damage trends or repeat third-party incidents and communicate relevant information to appropriate internal teams.
• Coordinate with field operations, damage prevention, recovery, and other internal teams as needed.
• Ensure assigned cases are processed accurately and within established timelines.
• Maintain confidentiality and comply with applicable company policies and procedures.
• Perform additional related duties as assigned.

Qualifications & Skills

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to review and interpret detailed documentation and records.
• Strong written and verbal communication skills.
• Ability to manage multiple cases and priorities simultaneously.
• Comfortable following established workflows and documenting case activity.
• Ability to work independently while collaborating with cross-functional teams.
• Strong problem-solving and follow-up skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency with computer-based systems, databases, and standard office applications.

Schedule & Work Requirements

Full-time position, 40 hours per week.

Work schedule may consist of five 8-hour shifts or four 10-hour shifts, based on business needs.

Scheduled hours will generally fall between 8:00 AM and 6:00 PM Eastern Time.

Schedule flexibility may be required based on operational needs.

Role-specific training will be provided.