Representative I, Damage Claims

Spectrum; Town and Country (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Job summary

Charter Communications, operating Spectrum, seeks professionals to bridge customers and field management and resolve escalated damage claims. You will manage multiple systems to ensure accurate reporting and timely solutions, supporting efficient operations and customer satisfaction.

Role emphasizes handling claim escalations, preparing official documents, and updating tickets while maintaining thorough records.

Qualifications

• High School Diploma or equivalent.
• 3+ years of customer service experience.
• 2+ years of telephone, video and high speed data experience.
• 2+ years of telecommunication experience or equivalent.

Responsibilities

• Facilitate communication between field management and customers by managing damage claim escalations.
• Provide support and guidance to expedite claim resolutions and address service complaints.
• Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction.
• Prepare investigation forms, official documents and mail correspondence for external customers and field management.
• Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes.
• Research account information across multiple billing and online systems to resolve claim reports efficiently.
• Generate management reports, accelerate missed service level agreements when necessary and perform tasks independently with minimal supervision.

Skills

Customer service

Telephone support

Telecom experience

Multitasking

Communication

Problem solving

Independent worker

Education

High School Diploma or equivalent

Tools

KMS

CSG systems

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about how you can be the bridge between customers and field management while resolving escalated damage claims? At Spectrum,you’llleverageyourexpertiseacross multiple systems to ensureaccuratereporting andtimelysolutions. Your dedication will directly support efficient operations and strengthen customer satisfaction, making a meaningful difference in every claim handled.

How You’ll Make an Impact

• Facilitate communication between field management and customers by managing damage claim escalations
• Provide support and guidance to expedite claim resolutions and address service complaints
• Enter and update damage tickets in the ticketing system while maintaining thorough documentation for each interaction
• Prepare investigation forms, official documents and mail correspondence for external customers and field management
• Complete liability forms for submission to risk management and troubleshoot issues related to internal claim processes
• Research account information across multiple billing and online systems to resolve claim reports efficiently
• Generate management reports, accelerate missed service level agreements when necessary and perform tasks independently with minimal supervision

Working Conditions

• Work in an office environment

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• 3+ years of customer service experience
• 2+ years of telephone, video and high speed data experience
• 2+ years of telecommunication experience or equivalent

Skills

• Ability to read, write, speak and understand English
• Ability to prioritize and organize tasks effectively
• Ability to multitask at a high level
• Critical thinking skills for complex situations
• Proficient with personal computer and software applications
• Capability to work independently and collaboratively within a group
• Strong problem-solving skills for customer complaints and issues
• Comfortable working while seated for extended periods
• Clear and professional communication both orally and in writing
• Demonstrated knowledge of cable, internet, and mobile
• Knowledge of KMS and CSG systems
• Service troubleshooting expertise
• Proficiency with MS Office Suite

CRP145 2026-82408 CRP145 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.