Dallas Part-Time Client Onboarding & Ops Coordinator

Hankey Group; Dallas (TX); On-site; USD 30,000 - 41,000; Part time

Job summary

Covered Care is seeking a reliable, organized Client Onboarding & Operations Coordinator to join our in-office team in Dallas. This part-time role offers a flexible schedule based on business needs, with potential for more hours as the department grows.

You will support merchant onboarding from submission to activation, review documentation, manage onboarding tickets, coordinate with partners, and maintain accurate records.

Qualifications

• Reliable, organized and detail oriented with strong follow-through.
• Ability to manage multiple priorities in a process-driven environment.
• Clear written and verbal communication with a service-oriented approach.
• Comfortable working independently after training while collaborating with a team.

Responsibilities

• Support merchant onboarding from submission through activation and keep applications moving.
• Review applications and documents for completeness and accuracy.
• Request missing information and follow up until items are resolved.
• Manage onboarding tickets, queues, and notes with timely updates.
• Assist with merchant and location setup, access requests, and routine verification.
• Coordinate with merchants, partners, and internal teams to maintain momentum.
• Protect confidential information and handle records responsibly.
• Perform quality checks, maintain trackers, support reporting, and identify errors.
• Track open items, escalate when needed, and avoid guessing.
• Help improve recurring workflows and take on more ownership over time.

Skills

Organized

Detail oriented

Strong communicator

Multitasking

Independent

Team player

Tools

CRM systems

Ticketing systems

Spreadsheets (Excel/Google Sheets)

Job description

Covered Care is seeking a reliable, organized Client Onboarding & Operations Coordinator to join our in-office team in Dallas. This part-time role offers a flexible schedule based on business needs, with potential for more hours as the department grows.

You will support merchant onboarding from submission to activation, review documentation, manage onboarding tickets, coordinate with partners, and maintain accurate records.