Part-Time Client Onboarding & Operations Specialist

Midway Auto Group; Dallas (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

Covered Care is hiring a Client Onboarding & Operations Coordinator to join our in-office team in Dallas, TX. This part-time role offers a flexible schedule based on department needs, with potential for additional hours as the team grows. Prior fintech or onboarding experience is not required.

You will support merchant onboarding from submission through activation, review documents for completeness, and coordinate with merchants, partners, and internal teams to keep processes moving efficiently.

Qualifications

• Reliable, accountable, organized, and detail-oriented, with strong follow-through.
• Able to manage multiple priorities and stay focused in a process-driven environment.
• Clear, professional written and verbal communication with a helpful, service-oriented approach.
• Comfortable working independently after training while collaborating closely with a team.
• Good judgment, problem-solving ability, and willingness to verify information and escalation appropriately.

Responsibilities

• Support merchant onboarding from submission through activation and help keep assigned applications moving forward.
• Review applications and supporting documentation for completeness, accuracy, and consistency with established procedures.
• Request missing information, communicate next steps, and follow up until outstanding items are resolved.
• Manage assigned onboarding tickets, queues, tasks, and follow-ups while maintaining clear and timely notes.
• Assist with merchant and location setup, account changes, access requests, and routine verification requirements.
• Coordinate professionally with merchants, partners, aggregators, and internal teams to keep work moving.
• Protect confidential business and customer information and handle records responsibly.
• Perform quality checks, maintain trackers, support reporting, and help identify errors before they create delays.
• Track open items, use good judgment, elevate unusual situations, and ask questions rather than guess.
• Help improve recurring workflows and take on greater ownership as knowledge and experience grow.

Job description

Covered Care is hiring a Client Onboarding & Operations Coordinator to join our in-office team in Dallas, TX. This part-time role offers a flexible schedule based on department needs, with potential for additional hours as the team grows. Prior fintech or onboarding experience is not required.

You will support merchant onboarding from submission through activation, review documents for completeness, and coordinate with merchants, partners, and internal teams to keep processes moving efficiently.