DAIRY/LEAD CLERK

Kroger Mountain View Foods; Monona (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in dairy product manufacturing is seeking a Dairy/Lead Clerk to oversee grocery clerks and manage store operations in Monona, WI. The role involves training staff, ensuring customer satisfaction, and maximizing sales. Ideal candidates will have strong communication skills and the ability to work in a fast-paced environment.

Qualifications

• Willing to work weekends and holidays.
• Ability to make quick, informed decisions.
• Calmly handle stressful situations.

Responsibilities

• Train and schedule associates for customer service.
• Manage ordering and ensure proper accounting of products.
• Supervise and coach direct reports.

Skills

Effective written and verbal communication skills

Multi-tasking

Teamwork skills

Aptitude for managing people

Customer service skills

Job description

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Job Description

Plan, organize, train, and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Organize work, train, and schedule associates to consistently provide prompt courteous service.
2. Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous, and professional in all interactions.
3. Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and ensure proper accounting of product received and balance on hand.
4. Perform and direct others in pricing and displaying merchandise. Maintain proper signage, product rotation, freshness, quantity, quality, and proper space allocation for merchandise.
5. Engage and counsel associates in effective merchandising techniques, customer service, product presentation, and promotional activities.
6. Implement company programs and adhere to policies, especially regarding a harassment- and discrimination-free work environment.
7. Provide input on department budgets, goals, and results; maximize department and store sales and profits.
8. Communicate and interact with associates and customers to provide a positive impression.
9. Maintain equipment and facilities properly and safely according to company policies.
10. Keep floor, shelf, and display areas clean and sanitary.
11. Maintain accurate department temperature logs on all shifts.
12. Assist with special projects like inventories, store resets, remodels, and promotions.
13. Supervise and coach direct reports; complete performance reviews and provide feedback.
14. Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Aptitude for managing people and organizing workloads.
• Ability to make quick, informed decisions.
• Multi-tasking, prioritizing, professional communication, and teamwork skills.
• Personal initiative and follow-through.
• Ability to work in a fast-paced environment.
• Qualified to operate power machinery and tools.
• Understanding key department operations.
• Calmly handle stressful situations and make positive impressions.
• Skills in production, merchandising, and customer service related to merchandise sales.

Desired

• Dependability and integrity in work history.
• Knowledge of employment laws and safety regulations.
• Ability to safely handle cleaning solutions, sharp tools, and operate label guns, balers, and compactors.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Dairy Product Manufacturing

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