Dairy Customer Experience Specialist

Kroger Family of Companies; Saratoga Springs (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies in Utah is seeking a team-oriented associate to create outstanding customer experiences in our dairy department. You will help maintain a clean, safe store, answer questions, stock shelves, and support the department manager in achieving sales and quality goals.

The role emphasizes food safety, proper temperature control, adherence to safety programs, and friendly, honest service that aligns with our Customer 1st strategy and values.

Qualifications

• Retail experience.
• Second language proficiency (speaking, reading and/or writing).
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment by answering questions about products.
• Gain knowledge of products and suggest items.
• Offer product samples to customers.
• Inform customers of dairy specials.
• Provide fresh products customers ordered.
• Recommend dairy items to meet customer needs.
• Check product quality and sell-by dates.
• Label, stock, and inventory merchandise.
• Notify management of safety risks or incidents.
• Adhere to food safety regulations and maintain proper temperatures.
• Support safety programs and report unsafe conditions.

Skills

Retail experience

Second language

Stress management

Communication skills

Basic math

Job description

Kroger Family of Companies in Utah is seeking a team-oriented associate to create outstanding customer experiences in our dairy department. You will help maintain a clean, safe store, answer questions, stock shelves, and support the department manager in achieving sales and quality goals.

The role emphasizes food safety, proper temperature control, adherence to safety programs, and friendly, honest service that aligns with our Customer 1st strategy and values.