DACH Onboarding & Growth Lead (Remote)

Nordhealth

United States

Remote

USD 140,000 - 190,000

Full time

5 days ago

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Benefits offered by this job

Remote-first culture

Home office stipend

Flexible working hours

Choose your own equipment

Global collaboration hubs

Job summary

Nordhealth is a remote-first company seeking an experienced team leader for our implementation specialists. You will guide day-to-day activities, drive high-quality deployments, and support regional growth in the DACH area while maintaining a superior customer experience.

Ideal candidates bring 3+ years in management, 2+ years in implementation/technical support, and strong German/English communication skills.

Qualifications

3+ years of management experience, including hiring and retaining top talent.
2+ years as a high performer in an Implementation or Technical Support role; veterinary/animal health SaaS a plus.
2+ years experience in project management, ideally within a software/technical role.

Responsibilities

Lead, coach, and manage a team of experienced implementation specialists.
Drive team members to deliver efficient, high-quality implementations.
Support growth and scalability of the DACH region by ensuring implementation capacity and performance.
Balance productivity and quality across implementations.
Collaborate with other Implementation Managers to standardize processes.
Own and manage Sales-to-Implementation handover meetings.
Handle and resolve customer escalations; coordinate internally as needed.
Lead planning and deployment of Provet resources across the DACH region.
Track and report key metrics to the Director of Professional Services.