DACH Customer Success Program Lead

Intuitive

United States

Remote

USD 120,000 - 180,000

Full time

3 days ago

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Job summary

Intuitive, a global leader in robotic-assisted surgery and minimally invasive care, is seeking a Customer Success Program Manager for the DACH region. You will guide customers toward long-term operational success through onboarding, training, and adoption of best practices, using Intuitive’s digital tools to enable self-sufficiency.

You will collaborate with Sales, Marketing, Training, Service and Finance, conduct regular business reviews, monitor success metrics, and help customers achieve

Qualifications

Bachelor’s degree or equivalent professional experience.
5+ years in Customer Success or related roles.
Strong PM, process improvement and stakeholder management.
Excellent communication and presentation skills.
Fluent in German and English.
Willingness to travel occasionally.

Responsibilities

Lead onboarding of customers and ensure adoption of Intuitive products.
Act as trusted advisor, aligning customers with best practices.
Collaborate with Sales, Marketing, Training, Service, and Finance.
Monitor outcomes and customer success metrics.
Conduct regular business reviews and customer touchpoints.
Maintain accurate customer records and reporting.
Support new product implementations and robotics programs.

Skills

Customer Success

Account Management

Project Management

Stakeholder Management

Communication Skills

German & English

CRM (Salesforce)

Travel Flexibility

Education

Bachelor’s degree

Tools

Salesforce

Job description

You will collaborate with Sales, Marketing, Training, Service and Finance, conduct regular business reviews, monitor success metrics, and help customers achieve

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