Remote Principal Implementation Lead – DACH (Healthcare Tech)

United States Digital Space LLC

United States

Remote

USD 91,000 - 136,000

Full time

2 days ago

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Job summary

Medtronic is seeking a Principal Customer Success Specialist-DACH to lead multi-hospital implementations of the Touch Surgery Ecosystem. You will coordinate with sales, product, and engineering teams across the US and Europe to drive pre-sales, implementation, Go-Live, and post-Go-Live activities.

Requires a Bachelor’s degree, 4+ years in hospital OR/procedural settings, strong project management, and fluent German and English.

Qualifications

Bachelor’s degree required.
4+ years in hospital Operating Rooms/Procedural rooms from clinical, technology, consultancy or medical device perspectives.
Strong project management experience with PM tools.
Experience driving adoption of digital technologies.
Ability to work remotely across multiple time zones US/Europe.
Fluency in German and English.
Travel 25–75% to customer sites in Germany, Switzerland, Austria.

Responsibilities

Manage multiple full-cycle Touch Surgery Ecosystem implementations at major hospital systems, on-time and on-budget.
Engage with clinical and administrative stakeholders; ensure polished communication and collaboration.
Develop understanding of Touch Surgery Ecosystem; relay client feedback to product/engineering.
Lead kickoff and training presentations for clinical audiences; provide Go-Live support.
Test and install hardware in live ORs, including network configuration.
Collaborate with sales; support pre-sales, IT privacy, and cybersecurity reviews.
Monitor account health post-Go-Live; create action plans to increase adoption.