DACH Customer Success Program Lead

Intuitive Surgical; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.

Intuitive is looking for a Customer Success Program Manager to guide customers in the DACH region toward long-term operational success, supporting onboarding, training, and adoption of best practices across teams and regions.

Qualifications

• Bachelor's degree and 5+ years in Customer Success, Account Management, or Sales.
• Strong project management and stakeholder management skills.
• Fluent in German and English; willing to travel occasionally.

Responsibilities

• Lead the onboarding and ensure successful adoption of Intuitive's products and digital solutions.
• Monitor customer success metrics and coordinate actions to drive long-term outcomes.
• Collaborate with cross-functional teams including Sales, Marketing, Training, Service, and Finance.

Skills

Project management

Stakeholder management

Communication

German & English

Education

Bachelor's degree

Job description

Intuitive Surgical is a global leader in robotic-assisted surgery and minimally invasive care. They have a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.

Intuitive is looking for a Customer Success Program Manager to guide customers in the DACH region toward long-term operational success, supporting onboarding, training, and adoption of best practices across teams and regions.