Czech Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Free Relocation Concierge

Monthly Performance Bonus

And Much More…

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Solutions Consultant to join their customer support team in Bulgaria. The role emphasizes handling inquiries via phone, email, and live chat, delivering expert solutions and ensuring high client satisfaction.

The position includes fully paid training and a relocation package, with English and Czech language proficiency as essential requirements. A dynamic, international work environment awaits in Bulgaria.

Qualifications

• Native or fluent Czech (spoken and written).
• Professional proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services industry is highly preferred.
• Valid EU passport (mandatory).

Responsibilities

• Act as the primary point of contact for clients, providing expert solutions in the Customer Support Services industry.
• Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.
• Maintain high levels of customer satisfaction by providing tailored support and industry-specific guidance.
• Collaborate with internal teams to streamline service delivery and optimize user experience.
• Document all interactions and resolutions accurately within the client relationship management system.
• Identify opportunities to improve service quality and contribute to the ongoing success of our client partnerships.
• Ensure compliance with company standards and industry regulations throughout all customer interactions.

Skills

Czech language

English language

Customer support

Problem-solving

Communication skills

Interpersonal skills

Fast-paced environment

Job description

Czech Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European Business Process Outsourcing sector. We bridge the gap between world-class professionals and industry-leading companies, ensuring that every placement we make contributes to excellence in global service standards.

Job Overview

We are currently seeking a motivated professional for a Czech Speaking Solutions Consultant position in Bulgaria, dedicated to delivering superior service within the Customer Support Services industry. If you are looking for top-tier jobs in Bulgaria that offer career growth and professional satisfaction, this role is designed to leverage your language skills in a vibrant, international environment.

Key Responsibilities

• Act as the primary point of contact for clients, providing expert solutions in the Customer Support Services industry.
• Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.
• Maintain high levels of customer satisfaction by providing tailored support and industry-specific guidance.
• Collaborate with internal teams to streamline service delivery and optimize user experience.
• Document all interactions and resolutions accurately within the client relationship management system.
• Identify opportunities to improve service quality and contribute to the ongoing success of our client partnerships.
• Ensure compliance with company standards and industry regulations throughout all customer interactions.
• Native or fluent Czech (spoken and written).
• Professional proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Valid EU passport (mandatory).

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historic charm with a modern, cosmopolitan atmosphere. Professionals taking on Czech-speaking jobs in this region enjoy a mild climate, a vibrant social scene, and a low cost of living that allows for a fantastic work-life balance. Discover why Bulgaria is one of the fastest-growing hubs for international career development in Europe.

Living in Bulgaria means enjoying a rich culinary culture and endless opportunities for travel across the Balkans. With our comprehensive relocation support, your transition to your new Czech Speaking Solutions Consultant position in Bulgaria will be seamless and stress-free. Whether you are exploring the mountains or the historic streets of Sofia, Bulgaria provides an unforgettable professional and personal experience.