Cybersecurity Services Ops Specialist — Presales Pipeline

GuidePoint Security, LLC; United States; Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Remote work

Medical Insurance options

Dental Insurance options

Holidays & PTO

Phone & internet allowance

Retirement plan eligibility

Pet benefit option

Job summary

GuidePoint Security is seeking a Professional Services Operations Specialist (PSOS) to support regional service activities and engineering. You will manage new opportunity intake, assist with scoping proposals, and track hours, while QAing delivery and maintaining presales processes.

Daily you will interact with service practice leads, account executives, and technical leaders, oversee Salesforce.com opportunities, and ensure accurate forecasting. Remote work is common with occasional travel.

Qualifications

• At least 5 years of services-related logistics experience.
• Experience in services delivery or project management.
• Information Security or project management certifications a plus.
• Bachelor's degree in a relevant discipline or equivalent experience.
• Strong organizational skills.
• Ability to multi-task effectively.
• Comfortable working in an independent, fast paced environment.
• Effective communication skills (written and verbal).
• Demonstrates a willingness to learn and use AI-enabled tools.

Responsibilities

• Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.
• Promptly responding to internal and external inquiries for professional services.
• Understand and suggest ongoing process improvements for the presales service lifecycle.
• Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment.
• Be able to manage multiple streams of work in an organized and timely manner.
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders.
• Document and maintain processes and procedures for presales workflow steps.
• Develop and maintain relationships with GuidePoint key Vendors and Customers.
• Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy.
• Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities.
• Work with the team to analyze information and make decisions that benefit GuidePoint Security.

Skills

Organizational skills

Multi-tasking

Communication skills

Willingness to learn AI tools

Education

Bachelor's degree in a relevant discipline or equivalent experience

Tools

Jira

Salesforce.com

Job description

GuidePoint Security is seeking a Professional Services Operations Specialist (PSOS) to support regional service activities and engineering. You will manage new opportunity intake, assist with scoping proposals, and track hours, while QAing delivery and maintaining presales processes.

Daily you will interact with service practice leads, account executives, and technical leaders, oversee Salesforce.com opportunities, and ensure accurate forecasting. Remote work is common with occasional travel.