Professional Service Operations Specialist

GuidePoint Security LLC; Charlotte (NC); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote workforce

Group Medical Insurance

Group Dental Insurance

12 corporate holidays

Flexible Time Off

Healthy mobile phone and home internet

Eligibility for retirement plan

Job summary

GuidePoint Security is seeking a Professional Services Operations Specialist to support regional service activities and engineering. The role focuses on presales scoping, opportunity intake, proposals, and workflow management across Salesforce.com and Jira, with heavy collaboration among service leads, account executives, and technical leaders.

The ideal candidate has 5+ years in services logistics or delivery, strong organizational and multitasking abilities, and comfort working in a

Qualifications

• At least 5 years of services-related logistics experience.
• Experience in services delivery or project management.
• Information Security or project management certifications a plus.
• Bachelor’s degree in a relevant discipline or equivalent experience.
• Strong organizational and multitasking skills.
• Ability to work in an independent, fast-paced environment.
• Effective written and verbal communication.
• Willingness to learn and use AI-enabled tools.

Responsibilities

• Generate service quotes and scope opportunities.
• Respond to inquiries for professional services.
• Improve presales service lifecycle processes.
• Collaborate with technical leaders and sales support.
• Manage multiple work streams in a timely manner.
• Liaise with customers, vendors, and GuidePoint executives.
• Document and maintain presales workflows.
• Develop relationships with vendors and customers.
• Attend forecast calls and analyze pipeline.
• Coordinate with contracts and proposal teams as needed.

Skills

Project management

Logistics

Organizational skills

Communication skills

Multi-tasking

Independent work

AI tools familiarity

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jira

Job description

Professional Service Operations Specialist

Remote

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description:

The Professional Services Operations Specialist (PSOS) is a valuable resource for Regional Service activities and Engineering. The PSOS supports Presales and delivery efforts by managing new opportunity intake and managing process steps for presales scoping; including, submission of proposals, aiding in hours and template scoping, managing systems, and assisting in Proposal QA and delivery. Key interactions include daily communications with service practice leads, account executives, and technical leaders across the region. Furthermore, the specialist will provide support for managing SalesForce.com service opportunities and corresponding with Customers and vendors in an effort to maintain and grow the region. The PSOS must keep their finger on the pulse of all service opportunities that they are responsible for in their region. PSOS’s manage key platforms such as Jira and SalesForce.com so accurate forecasting reports can be provided.

Roles and Responsibilities:

Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.

Promptly responding to internal and external inquiries for professional services.

Understand and suggest ongoing process improvements for the presales service lifecycle.

Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment.

Be able to manage multiple streams of work in an organized and timely manner.

Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders.

Document and maintain processes and procedures for presales workflow steps.

Develop and maintain relationships with GuidePoint key Vendors and Customers.

Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy.

Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities.

Work with the team to analyze information and make decisions that benefit GuidePoint Security.

Required Experience:

At least 5 years of services-related logistics experience

Experience in services delivery or project management

Information Security or project management certifications a plus

Bachelor’s degree in a relevant discipline or equivalent experience

Strong organizational skills

Ability to multi-task effectively

Comfortable working in an independent, fast paced environment

Effective communication skills (written and verbal)

Demonstrates a willingness to learn and use AI-enabled tools

Travel Requirements:

Up to 15% travel

Physical Requirements:

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation.

Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment