Cybersecurity Policy & Incident Response Specialist

Meriplex; Colorado; On-site; USD 70,000 - 100,000; Full time

Job summary

Meriplex in Colorado is seeking a security operations professional to monitor incoming tickets, triage incidents, and support customers with security configurations and reporting requests.

You will troubleshoot security applications and appliances, interpret data from security tools, and apply cybersecurity and privacy principles across the organization. A solid foundation in Windows, Mac, and Linux is preferred, with scripting basics a plus.

Qualifications

• Bachelor’s degree in a relevant field is a plus but not required.
• Experience or familiarity with security tools and incident triage.
• Ability to troubleshoot security applications and appliances.
• Understanding of how information travels across networks and systems.
• Strong customer service skills and effective communication.
• Basic programming skills are a plus.
• Familiar with scripting languages such as Bash, PowerShell, Python, or KQL.
• Experience in Windows, Mac, and Linux operating environments.
• Certifications such as Security+, Network+, CySA+, or ISC2 SSCP are a plus.

Responsibilities

• Notify customer of relevant incoming tickets and any issues impacting workflow.
• Handle customer requests including security configurations, reporting, investigations, and issue identification.
• Maintain records of triage activities, generate shift reports, and contribute to incident summaries.
• Provide troubleshooting of security applications and appliances.
• Apply cybersecurity and privacy principles to organizational requirements.
• Interpret information collected by security tools.
• Familiar with proxy and web content filtering tools.

Skills

Customer service

Cybersecurity concepts

Security tools interpretation

Information travel understanding

Scripting basics

Bash/PowerShell/Python/KQL

Education

Bachelor’s degree in a relevant field

Tools

Proxy & web content filtering tools

Windows OS

Mac OS

Linux OS

Security applications & appliances

Scripting languages: Bash, PowerShell, Python, KQL

Job description

Meriplex in Colorado is seeking a security operations professional to monitor incoming tickets, triage incidents, and support customers with security configurations and reporting requests.

You will troubleshoot security applications and appliances, interpret data from security tools, and apply cybersecurity and privacy principles across the organization. A solid foundation in Windows, Mac, and Linux is preferred, with scripting basics a plus.