Senior Cybersecurity Ops Manager - CrowdStrike Expert

First Soft Solutions LLC; San Diego (CA); Hybride; USD 180 000 - 240 000; Plein temps

Résumé du poste

First Soft Solutions LLC seeks an experienced Cybersecurity Operations Manager / TAM to lead CrowdStrike Falcon Complete services and oversee SOC, MDR, and incident response functions. You will coordinate across CrowdStrike, customers, and internal teams to drive governance, reporting, and risk reduction.

The role demands strong leadership, 10+ years in cybersecurity, and hands-on Falcon expertise, with a focus on onboarding, optimization, and executive-level service delivery.

Qualifications

• 10+ years of experience in cybersecurity, security operations, incident response, threat detection, or managed security services.
• 5+ years managing enterprise SOC, MDR, incident-response, or managed-security programs.
• 3+ years hands-on operational experience with CrowdStrike Falcon technologies.
• Strong knowledge of CrowdStrike Falcon Complete, Falcon Insight EDR, Identity Protection, Exposure Management, and Falcon Guardian / AIDR.
• Experience with CTEM, vulnerability management, exposure prioritization, and security remediation.

Responsabilités

• Manage CrowdStrike Falcon Complete services, onboarding, implementation, adoption, and ongoing operations.
• Oversee SOC, MDR, incident response, threat detection, and security service delivery.
• Lead Continuous Threat Exposure Management (CTEM), exposure prioritization, vulnerability remediation, and risk reduction.
• Administer and coordinate Falcon Guardian / AIDR operations, tuning, reporting, and process improvements.
• Manage security incidents, critical escalations, threat hunting, detection engineering, and remediation activities.
• Coordinate with Atos, CrowdStrike, and customer teams across endpoint, infrastructure, identity, cloud, and application security.
• Conduct weekly operational reviews, monthly service reviews, and executive reporting.
• Develop security dashboards, remediation tracking, RAID logs, RACI matrices, escalation procedures, and governance frameworks.
• Manage implementation dependencies, service improvements, stakeholder communications, and operational risks.
• Establish incident-response procedures, operational documentation, knowledge transfer, and transition plans.

Connaissances

Cybersecurity leadership

SOC/MDR operations

Incident response

Stakeholder management

Technical mentoring

Outils

CrowdStrike Falcon

ServiceNow

Jira

Microsoft Intune

Azure/AWS/GCP

Description du poste

First Soft Solutions LLC seeks an experienced Cybersecurity Operations Manager / TAM to lead CrowdStrike Falcon Complete services and oversee SOC, MDR, and incident response functions. You will coordinate across CrowdStrike, customers, and internal teams to drive governance, reporting, and risk reduction.

The role demands strong leadership, 10+ years in cybersecurity, and hands-on Falcon expertise, with a focus on onboarding, optimization, and executive-level service delivery.