Cybersecurity & IT Support Specialist - Remote

Rea

New Philadelphia (OH)

On-site

USD 70,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k with 3% contrib)

Life Insurance (Basic, Voluntary &

Family Leave (Maternity, Paternity)

Short/Long Disability

Training & Development

Work From Anywhere Option

Wellness Resources

Four weeks PTO

Twelve paid holidays

Job summary

Rea Information Services is seeking a Technology & Cybersecurity Specialist II to provide responsive support and foundational cybersecurity services to external clients. You will manage Level 1/2 tickets, security events, and incidents while ensuring client systems health and proper documentation.

Join a Growing MSP with a People First culture offering competitive compensation, benefits, and opportunities for professional development.

Qualifications

Post-secondary education in computer science, information systems, networking, information security, or related discipline, or 2 years’ experience and industry training.
Prior full-time experience in IT, information systems, technical support or cybersecurity preferred.
MSP experience and foundational security certifications are valued.

Responsibilities

Respond to Level 1 and Level 2 service requests, project tickets, and cybersecurity tickets.
Identify business impact and urgency, provide support for critical issues, and escalate when needed.
Monitor ticket queues, communicate status and next steps, meet service delivery expectations.
Provide on-site and remote support with professional client service.
Follow internal service delivery policies, procedures, and security requirements.
Document all work in client systems with accurate time reporting.