Remote IT & Cybersecurity Support Specialist II

Rea; Ohio; In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Care Plan

Retirement Plan (401k with 3%")

Life Insurance

Family Leave

Short/Long Disability

Training & Development

Work From Anywhere Option

Wellness Resources

Four weeks PTO

Twelve paid holidays

Descrizione del lavoro

Rea is a growing Top 100 business advisory and accounting firm in Ohio, delivering tax, accounting and business consulting services with a strong focus on Managed IT Services.

The Technology & Cybersecurity Specialist II role provides level 1-2 support, cybersecurity monitoring, and systems administration for external clients, requiring thorough technical curiosity, strong client service, and the ability to resolve issues with minimal escalation.

Competenze

• Post-secondary education in computer science, information systems, networking, or information security, or 2 years' experience with training.
• Experience in IT, information systems, technical support or cybersecurity preferred.
• Foundational IT certifications are a plus.

Mansioni

• Respond to and resolve Level 1 and 2 service requests and cybersecurity tickets.
• Monitor security events, investigate incidents, and document remediation steps.
• Configure, install, and support workstations, servers, and networked devices.
• Provide on-site and remote support and maintain client documentation.
• Stay current on threats and apply practical security improvements.

Conoscenze

Customer service

Communication skills

Analytical skills

Troubleshooting

Research abilities

Time management

Formazione

Post-secondary education in computer science

Information systems

Networking

Information security

2 years experience / industry training

Strumenti

Microsoft 365

Windows OS

Endpoint protection

Remote monitoring tools

Descrizione del lavoro

Rea is a growing Top 100 business advisory and accounting firm in Ohio, delivering tax, accounting and business consulting services with a strong focus on Managed IT Services.

The Technology & Cybersecurity Specialist II role provides level 1-2 support, cybersecurity monitoring, and systems administration for external clients, requiring thorough technical curiosity, strong client service, and the ability to resolve issues with minimal escalation.