Cybersecurity Engineer: Customer Onboarding & Compliance

Atomus; San Francisco (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

A cybersecurity company in San Francisco is seeking a Cybersecurity Engineer to support customers in leveraging cybersecurity products and maintaining compliance. This role involves managing customer onboarding, troubleshooting technical issues, and collaborating with various teams to ensure customer satisfaction. Ideal candidates will have experience in a technical customer-facing role, familiarity with cybersecurity frameworks, and excellent communication skills. This full-time position offers the opportunity to influence customer experiences and security compliance efforts.

Qualifications

• Experience in a customer-facing technical role, preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies (e.g., NIST, CMMC).
• Intermediate networking knowledge of WAN and LAN connectivity.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS, and mobile platforms.
• Advanced understanding of Microsoft products.
• Familiarity with command-line tools for troubleshooting.
• Strong troubleshooting skills related to network security.
• Excellent verbal and written communication skills.
• Strong emotional intelligence for effective communication.

Responsibilities

• Manage and guide new customers through the onboarding process.
• Serve as the first point of contact for technical inquiries.
• Work closely with internal teams to communicate customer feedback.
• Assist customers in managing NIST 800-171 and CMMC compliance requirements.

Skills

Customer-facing technical role experience

Cybersecurity frameworks and technologies

Intermediate networking knowledge

Microsoft Intune and Active Directory

Advanced understanding of Microsoft products

Familiarity with command-line tools

Strong troubleshooting skills

Excellent communication skills

Emotional intelligence

Tools

PowerShell

Firewalls and routers

Compliance documentation tools

Job description

A cybersecurity company in San Francisco is seeking a Cybersecurity Engineer to support customers in leveraging cybersecurity products and maintaining compliance. This role involves managing customer onboarding, troubleshooting technical issues, and collaborating with various teams to ensure customer satisfaction. Ideal candidates will have experience in a technical customer-facing role, familiarity with cybersecurity frameworks, and excellent communication skills. This full-time position offers the opportunity to influence customer experiences and security compliance efforts.