Technical Customer Success Manager (Central US)

Check Point Software; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Exposure to award-winning technologies

Opportunity to develop ideas

Brilliant team

Job summary

Check Point Software is seeking a results-driven Customer Success professional to help customers realize the full value of our cyber security solutions.

You will build relationships with executive and engineering buyers, drive adoption, manage renewals, and coordinate with Products, Engineering and Support to meet strategic goals. This role requires 5+ years in Cyber/IT, strong communication, and willingness to travel; eligible to work in the U.S. without sponsorship.

Qualifications

• Customer-first approach and customer advocacy mindset.
• 5+ years in Cyber/IT with Customer Success/Pre-Sales/Professional Services/Sales roles.
• Excellent communication and relationship-building skills.
• Strong technical orientation and ability to discuss technical requirements.
• Experience optimizing existing customer-success processes.
• Highly organized, self-driven and capable of multi-tasking.
• Active listening and patient, collaborative mindset.
• Willingness to travel abroad periodically.

Responsibilities

• Accelerate value realization of Check Point products and services.
• Provide top-notch Customer Advocacy across departments to fulfil requirements.
• Develop relationships with customer executives and engineering leaders.
• Set retention goals and track progress against milestones.
• Assist customers with adoption, deployment, and ongoing usage.
• Identify upsell/cross-sell opportunities via customer experience.
• Collaborate with implementation partners on strategic accounts.
• Lead account management strategy and QBRs with customers.
• Understand contracts to ensure fulfillment and renewal readiness.
• Handle crisis management when needed.

Skills

Customer-first

Experience 5+ years

Communication skills

Technical skills

Process optimization

Highly organized

Self-driven

Active listening

Independent work

Willingness to travel

Job description

Why Join Us?

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Key Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services
• Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Qualifications

• A customer-first approach
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
• Excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time

What willl you get in return?

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled