Cyber ServiceNow Transformation Lead

Deloitte France; Tempe (AZ); On-site; USD 135,000 - 265,000; Full time

Job summary

Deloitte is seeking a Cyber Strategy & Transformation Manager to lead ServiceNow programs across multiple workstreams, guiding governance, staffing, and delivery from mobilization to go-live. You will manage executive communications, KPIs, and risk/issue resolution in a fast-paced consulting environment.

The role requires 6+ years in ServiceNow program management, strong stakeholder skills, and the ability to coordinate global teams. Travel up to 50% is expected; remote sponsorship may apply.

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
• 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: ITOM, ITAM, IRM, SecOps or TPRM
• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available.

Responsibilities

• Lead end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across workstreams in partnership with architects and product owners
• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear KPIs, value realization, and adoption metrics
• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness
• Ability to mentor and provide clear guidance to others

Skills

ServiceNow program management

Multi-workstream delivery

Agile / hybrid methodologies

Solution architecture

Financial management

Distributed delivery teams

Education

Bachelor's degree (CS, Cyber Security, IT, Engineering, Business)

Master's degree (preferred)

Tools

ServiceNow modules (ITOM, ITAM, IRM, SecOps, TPRM)

Job description

Deloitte is seeking a Cyber Strategy & Transformation Manager to lead ServiceNow programs across multiple workstreams, guiding governance, staffing, and delivery from mobilization to go-live. You will manage executive communications, KPIs, and risk/issue resolution in a fast-paced consulting environment.

The role requires 6+ years in ServiceNow program management, strong stakeholder skills, and the ability to coordinate global teams. Travel up to 50% is expected; remote sponsorship may apply.