Cyber ServiceNow Transformation Consultant

Deloitte France; Philadelphia (Philadelphia County); On-site; USD 83,000 - 163,000; Full time

Job summary

Deloitte is seeking a ServiceNow - Consultant, Strategy & Transformation to join our Cyber Strategy & Transformation team in a client-facing consulting role. You will support workshops, capture requirements, and help design and configure ServiceNow solutions across ITOM, ITAM, IRM, SecOps, and TPRM.

The role emphasizes collaboration with stakeholders, strong communication, and ability to lead project workstreams in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business.
• 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role.
• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation.
• 2+ years of experience designing, configuring, or implementing ServiceNow solutions in ITOM/ITAM/IRM/SecOps/TPRM.
• 2+ years of experience configuring ServiceNow forms, workflows, notifications, SLAs, reports, dashboards, roles, or access controls.
• Ability to travel 50% on average based on client needs.
• Limited immigration sponsorship may be available.
• Preferred: various ServiceNow certifications and AI Control Tower experience.

Responsibilities

• Support requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows.
• Analyze processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across ITOM, ITAM, IRM, SecOps, TPRM, and AI Control Tower use cases.
• Contribute to functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, SLAs, dashboards, reports, roles, and access controls.
• Support documentation of data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and AI governance use cases.
• Produce project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials.
• Collaborate with client stakeholders and teams to support demonstrations, UAT, defect triage, training, cutover activities, and solution adoption.

Skills

Independent worker

Team collaboration

Written communication

Verbal communication

Attention to detail

Relationship building

Project leadership

Time management

Interpersonal skills

Meeting deadlines

Guidance to others

Education

Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, Finance, or Business

Tools

ServiceNow ITOM

ServiceNow ITAM

Integrated Risk Management (IRM)

Security Operations (SecOps)

Third-Party Risk Management (TPRM)

ServiceNow AI Control Tower

Job description

Deloitte is seeking a ServiceNow - Consultant, Strategy & Transformation to join our Cyber Strategy & Transformation team in a client-facing consulting role. You will support workshops, capture requirements, and help design and configure ServiceNow solutions across ITOM, ITAM, IRM, SecOps, and TPRM.

The role emphasizes collaboration with stakeholders, strong communication, and ability to lead project workstreams in a fast-paced environment.