CXone Solutions Engineer — Remote & Flexible
PA Team India
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Job summary
PA Team India is seeking an expert CXone Specialist to analyze, design, and develop NiCE CXone software solutions that deliver value to customers. You will work across analysis, tech support, testing, and scripting for voice and digital channels.
The role covers ACD/IVR and WFM autopilot implementation, with opportunities to contribute to Studio scripts and end-to-end CXone projects from discovery to deployment.
Responsibilities
- Analyze, design, and develop NiCE CXone software solutions.
- Provide technical support and test scripts for voice and digital channels.
- Create studio scripts for ACD/IVR and WFM autopilot implementation.
Job description
PA Team India is seeking an expert CXone Specialist to analyze, design, and develop NiCE CXone software solutions that deliver value to customers. You will work across analysis, tech support, testing, and scripting for voice and digital channels.
The role covers ACD/IVR and WFM autopilot implementation, with opportunities to contribute to Studio scripts and end-to-end CXone projects from discovery to deployment.
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