CXone Solution Architect: Omnichannel & Cloud

Kaleidoscope Innovation; Windsor (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Kaleidoscope Innovation seeks an experienced NICE CXone Solution Architect to lead the design, implementation, and optimization of enterprise contact center solutions. The ideal candidate will have expertise in customer experience platforms, IVR design, cloud strategies, and API integrations.

Responsibilities include architecting scalable solutions for high availability and collaborating with teams to ensure service excellence. A Bachelor's degree and 5+ years of relevant experience are required for this position.

Qualifications

• 5+ years of experience designing and implementing contact center solutions.
• Strong understanding of cloud architecture and SaaS platforms.
• Experience supporting large-scale contact center migrations.

Responsibilities

• Lead the design and optimization of NICE CXone solutions.
• Define end-to-end customer journeys and omnichannel interaction flows.
• Monitor system health and identify optimization opportunities.

Skills

Designing enterprise contact center solutions

NICE CXone architecture and administration

API-based integrations

Cloud architecture

IVR and ACD design

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Salesforce

Dynamics

ServiceNow

Job description

Kaleidoscope Innovation seeks an experienced NICE CXone Solution Architect to lead the design, implementation, and optimization of enterprise contact center solutions. The ideal candidate will have expertise in customer experience platforms, IVR design, cloud strategies, and API integrations.

Responsibilities include architecting scalable solutions for high availability and collaborating with teams to ensure service excellence. A Bachelor's degree and 5+ years of relevant experience are required for this position.