CXone Specialist (NiCE Certified)
PA Team India
9 days ago
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Benefits offered by this job
Job summary
PA Team India is seeking an expert CXone Specialist to analyze, design, and develop NiCE CXone software solutions that deliver value to customers. You will work across analysis, tech support, testing, and scripting for voice and digital channels.
The role covers ACD/IVR and WFM autopilot implementation, with opportunities to contribute to Studio scripts and end-to-end CXone projects from discovery to deployment.
Responsibilities
- Analyze, design, and develop NiCE CXone software solutions.
- Provide technical support and test scripts for voice and digital channels.
- Create studio scripts for ACD/IVR and WFM autopilot implementation.
Job description
Work as anexpert CXone Specialist, analyzing, designing, and developing NiCE CXone software solutionsthat bring value to our customers. Analyse, Tech support, Test & Create studio script for voice, digital, ACD/IVR/WFM autopilot Implementation.
Perks and benefits
- Work from home
- Flexi working
- Marriage & childbirth gifts
- Festive Bonus
- Performance bonus
- Maternity policy
- Annual bonus
- Provident fund
- Gratuity
- Maternity leaves
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