CXONE Solutions Architect (AI-Driven Contact Center)

Infosys Limited; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Disability coverage

Dependent care

Job summary

Infosys Limited is seeking an Architecture Consultant 3 to lead and review solution architectures aligned with client goals. You will propose scalable designs, assess technologies, and collaborate with clients and internal teams to drive successful delivery.

The role emphasizes strategic thinking, mentoring, and proactive initiatives to ensure smooth project execution and long-term value creation for enterprise-scale programs.

Qualifications

• Expertise in designing and reviewing solution architectures that align with business goals.
• Ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• Strategic mindset to align technical solutions with business goals and market trends.

Responsibilities

• Create business requirement documents covering functional and non-functional requirements from client workshops.
• Review, propose, and develop solution architecture that is scalable, reliable, and maintainable.
• Assess and recommend suitable technologies, tools and platforms for implementation.
• Review technical solutions and develop integration strategies for seamless data flow.
• Resolve complex technical challenges during build, deployment, and support phases.
• Provide specialized insights to development teams and collaborate with clients and internal teams.
• Identify potential risks in the system landscape and suggest optimization initiatives.
• Establish and uphold a comprehensive knowledge base for vital information.
• Contribute to proposals and RFPs by delivering architectural insights.

Skills

Solution architecture

Architectural insights

Stakeholder engagement

Mentoring

Education

Bachelor's degree or foreign equivalent

Job description

Infosys Limited is seeking an Architecture Consultant 3 to lead and review solution architectures aligned with client goals. You will propose scalable designs, assess technologies, and collaborate with clients and internal teams to drive successful delivery.

The role emphasizes strategic thinking, mentoring, and proactive initiatives to ensure smooth project execution and long-term value creation for enterprise-scale programs.